One of the questions we get often, especially with new customers, is what support items are covered within the standard monthly service fees and what items are billable?
Covered In Monthly Service Fees
Content Management System (CMS)
- New features added to the CMS for your benefit
- Bug fixes
- Questions on how to use the CMS
- Limited training
Software API Synchronization
- Updates to the API that require your website or the CMS to be updated
- API bugs that need to be fixed
Billable Service Items
- New feature requests for your website
- Help building or designing pages in the CMS
- Design or development consultation for new features
For more information on our specific ticketing process, go here.