This guide is intended to provide a comprehensive list of valid merge fields for use with CMS emails. Merge fields can be included in any portion of email content, either through the content editor or HTML directly.


All merge fields are in the following format and are case sensitive: ##MergeField##


Reservation Information


These merge fields are available in reservation-based emails (confirmation, pre-arrival, post-departure, etc.):

  • ##ReservationId## - Unique CMS record ID for reservation
  • ##Confirmation## - Software booking confirmation code/number
  • ##Arrival## - Arrival date
  • ##Departure## - Departure date
  • ##Nights## - Number of nights
  • ##Adults## - Number of adults
  • ##Children## - Number of children
  • ##Guests## - Number of adults and children combined
  • ##Rate## - Software rent amount
  • ##Total## - Software booking total amount
  • ##Created## - Date booking was made


WebLink-Only Fields

  • ##BalanceDue## - Software balance due on booking amount
  • ##AmountPaid## - Software amount paid on booking
  • ##TotalRent## - Software rent total
  • ##TotalExtras## - Software extra/add-on total
  • ##TotalTaxes## - Software tax total
  • ##Totals## - All above totals grouped into single merge field


Escapia-Only Fields

  • ##TotalCost## - Software total cost of booking
  • ##TotalTax## - Software total tax of booking
  • ##Charges## - Individual software booking charges by line
  • ##Payments## - Individual software booking payments by line/date
  • ##Totals## - All above totals grouped into single merge field


RNS-Only Fields

  • ##TotalRent## - Software rent total
  • ##AmountPaid## - Software amount paid on booking
  • ##Totals## - All above totals grouped into single merge field


Event Listing Fields


If you use Event Listings in the CMS, you can include events that are held during the guest stay in your emails using the following fields:

  • ##UpcomingEvente1Title## - Title of 1st event
  • ##UpcomingEvent1Description## - Description of 1st event
  • ##UpcomingEvent1Id## - Unique CMS record ID of 1st event
  • ##UpcomingEvent1Date## - Date of 1st event
  • ##UpcomingEvent1Destination## - CMS-assigned destination of 1st event
  • ##UpcomingEvent1Community## - CMS-assigned community of the 1st event
  • ##UpcomingEvent1TitleUrl## - URL-safe title of 1st event
  • For additional events, substitute the "1" in each field for a "2" or "3"


Guest Information


These merge fields are available in all guest-related emails, including reservation-based emails, inquiry-response emails and guest-tracking emails:

  • ##GuestId## - Unique CMS record ID of guest
  • ##FirstName## - First name of guest
  • ##LastName## - Last name of guest
  • ##Email## - Guest email address
  • ##GuestAddress1## - Address line 1
  • ##GuestAddress2## - Address line 2
  • ##GuestCity## - City
  • ##GuestState## - State
  • ##GuestZipCode## - Zip code
  • ##GuestCountryId## - Country


Property Information


These merge fields are availability in all property-related emails:

  • ##RentalId## - Unique CMS record ID of rental
  • ##RentalTitle## - Title/name
  • ##RentalTitleUrl## - URL-safe title/name
  • ##RentalCode## - Software code
  • ##RentalDescription## - Description of property
  • ##RentalAddress1## - Address line 1
  • ##RentalAddress2## - Address line 2
  • ##RentalCity## - City
  • ##RentalState## - State
  • ##RentalZipCode## - Zip code
  • ##RentalCountryId## - Country
  • ##DestinationId## - Assigned destination record ID
  • ##Destination## - Assigned destination title
  • ##CommunityId## - Assigned community record ID
  • ##Community## - Assigned community title
  • ##SubdivisionId## - Assigned subdivision record ID
  • ##Subdivision## - Assigned subdivision title
  • ##ComplexId## - Assigned complex record ID
  • ##Complex## - Assigned complex title
  • ##ComplexImageId## - Assigned complex image ID (ex. usage: www.yoursite.com/media/##ComplexImageId##.jpg)
  • ##UnitTypeId## - Assigned unit type record ID
  • ##Unit Type## - Assigned unit type title
  • ##UnitTypeImageId## - Assigned unit type image ID
  • ##RentalImageId## - Property image ID
  • ##ManagerName## - Property manager name
  • ##ManagerEmail## - Property manager email
  • ##ManagerTitle## - Property manager title


Software Features and/or CMS Custom Fields


If you use software features/attributes and/or CMS custom fields for properties, you can include those values using:

  • ##Feature[FieldName]## - Value of software feature value for property (ex. usage: ##FeatureBedding1##)
  • ##Custom[FieldName]## - Value of custom field for property (ex. usage: ##CustomBedding1##)