How do email auto-responses work?
Email auto-responses automatically reply to reservation inquiries sent in from 3rd party providers, such as FlipKey or HomeAway. They are a means of automatically responding to guest inquiries via email so that human interaction is not required. Auto-response emails are only sent when an inquiry contains required data, including guest name and email address, arrival dates and a valid property ID.
What information does the auto-response contain?
Each auto-response contains property information, a photo and a total amount for the requested reservation. It also provides a link for the inquirer to book their stay online through your website, automatically filling in appropriate arrival dates and property information. If a property is not available, 3 other similar properties are offered up as an alternative.
The property photo, book online and other company website links contained in the auto-response email are all trackable via Google Analytics. They are tagged with a source value of SM Auto Response and a campaign value of the name of the 3rd party provider.
Which 3rd party providers do the auto-responses work with?
We currently support the following providers:
- FlipKey.com (TripAdvisor.com)